Information We Collect

We may collect personal information that you voluntarily provide when you contact us, request a quote, submit a project inquiry, or otherwise communicate with Ash and Oak Finishing.

Depending on your interaction with us, the information we collect may include:

• Your name
• Phone number
• Email address
• Mailing or property address
• Business or company name
• Property or project location
• Information about your home, business, or other property
• Information about the carpentry, millwork, handrail, or contracting services you are interested in
• Project details, specifications, dimensions, design preferences, or requirements
• Information about existing construction or building conditions that you voluntarily provide
• Preferred scheduling information
• Information included in your inquiry or message
• Photographs, plans, or other project materials you voluntarily provide
• Other information you voluntarily provide

Please avoid submitting unnecessary sensitive personal information through general website forms.

Project and Property Information

When requesting a quote or discussing a project, you may voluntarily provide information about your property, existing construction, desired finishes, measurements, design preferences, project scope, or other project requirements.

This information may be used to understand your project, determine appropriate services, prepare a quote, schedule work, and provide the requested carpentry, finishing, millwork, handrail, or contracting services.

Ash and Oak Finishing provides services including interior trim, doors, baseboards, custom millwork, handrails, and small interior contracting projects.

Please provide only information reasonably necessary for your inquiry or project.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, pages visited, referring website, approximate location, date and time of your visit, and information about how you interact with the website.

The website currently uses Google Tag Manager, which may facilitate the use of analytics, tracking tags, cookies, and similar technologies.

We may use cookies, analytics tools, tags, scripts, and similar technologies to operate, maintain, secure, and improve our website and understand how visitors use it.

You can adjust your browser settings to limit or disable cookies. However, disabling certain cookies may affect website functionality.

How We Use Personal Information

Ash and Oak Finishing may collect and use personal information for purposes including:

• Responding to inquiries and requests for quotes
• Understanding your project requirements
• Preparing estimates and recommendations
• Scheduling consultations, measurements, installations, or other project work
• Providing interior carpentry services
• Providing custom millwork services
• Providing custom handrail services
• Providing small general contracting services
• Coordinating projects with homeowners, builders, contractors, suppliers, and other project partners
• Communicating with customers about projects, schedules, and appointments
• Providing customer service and follow-up communications
• Maintaining appropriate customer and business records
• Operating and improving our website
• Understanding website traffic and visitor behaviour
• Improving our services and customer experience
• Protecting the security and integrity of our website and systems
• Preventing fraud, misuse, or unauthorized access
• Complying with applicable laws and legal requirements
• Fulfilling other purposes for which the information was provided or for which consent has been obtained

Quote and Service Inquiries

The Ash and Oak Finishing website invites visitors to request a quote and contact the company about carpentry, finishing, millwork, handrails, and contracting projects.

Information submitted through a quote or service inquiry may be used to understand the nature and scope of your project, contact you, determine whether Ash and Oak Finishing can provide the requested service, prepare an estimate, and arrange the next steps.

Submitting an inquiry does not guarantee that a particular service, price, project schedule, or installation date will be available.

Project Materials

If you voluntarily submit photographs, measurements, drawings, plans, specifications, design ideas, or other project materials through the website or during an inquiry, Ash and Oak Finishing may use those materials for the purpose of evaluating and discussing your project and providing requested services.

You should ensure that you have the necessary rights or permissions to provide any documents, photographs, drawings, plans, or other materials submitted to Ash and Oak Finishing.

Consent

By providing personal information through our website, requesting a quote, submitting an inquiry, or otherwise providing information to Ash and Oak Finishing, you consent to its collection, use, and disclosure for the purposes identified when the information is provided or for purposes reasonably related to those purposes.

Where required by applicable privacy legislation, we will obtain additional consent before using or disclosing personal information for a new purpose.

You may withdraw your consent to certain uses of your personal information, subject to legal, contractual, service-related, or other reasonable limitations. Withdrawing consent may affect our ability to respond to an inquiry, prepare a quote, or provide requested services.

Disclosure of Personal Information

Ash and Oak Finishing does not sell or rent personal information to third parties.

We may disclose personal information when reasonably necessary to operate our website, provide carpentry and finishing services, process inquiries, or conduct our business. This may include disclosure to:

• Employees and authorized representatives who require the information to perform their duties
• Website hosting, technology, communications, analytics, and other service providers
• Contractors, subcontractors, builders, suppliers, manufacturers, and project partners where reasonably necessary to provide requested services
• Payment processors and financial institutions where applicable
• Delivery or transportation providers where reasonably necessary
• Professional advisors where reasonably necessary
• Government authorities, regulators, courts, or law enforcement where required or permitted by law
• Other organizations or individuals where you have provided consent or where disclosure is otherwise authorized or required by law

We take reasonable steps to ensure that third-party service providers only receive information reasonably necessary for the services they provide.

Third-Party Websites and Services

Our website may contain links to third-party websites and services, including manufacturers, suppliers, social media platforms, mapping services, review platforms, payment providers, and other external resources.

Once you leave the Ash and Oak Finishing website and access an external website or service, that provider’s privacy policy and terms may apply. Ash and Oak Finishing is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage you to review the applicable privacy policy before providing personal information to a third party.

Protection of Personal Information

Ash and Oak Finishing takes reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, theft, or destruction.

Access to personal information is limited to individuals and service providers who reasonably require the information for legitimate business, project, or customer-service purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or through our website.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, respond to inquiries, prepare quotes, provide carpentry and finishing services, maintain appropriate customer and business records, resolve disputes, and satisfy applicable legal, tax, regulatory, or business requirements.

When personal information is no longer required, we will take reasonable steps to securely destroy, delete, or anonymize it.

Accessing and Correcting Your Personal Information

You may have the right to request access to personal information Ash and Oak Finishing holds about you and request that inaccurate or incomplete information be corrected, subject to applicable legal requirements and limitations.

If you would like to make a privacy-related request, please contact us using the contact information provided on our website. We may need to verify your identity before providing access to or making changes to personal information.

Privacy Questions and Complaints

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or have a concern about how your personal information has been handled, please contact Ash and Oak Finishing through the contact information provided on our website.

We will review privacy inquiries and complaints and take reasonable steps to address concerns in accordance with applicable Canadian privacy legislation.

Changes to This Privacy Policy

Ash and Oak Finishing may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technology, or applicable privacy requirements.

When changes are made, the updated Privacy Policy will be posted on this website with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or Ash and Oak Finishing’s website privacy practices, please contact us using the current contact information provided on the Ash and Oak Finishing website.

Ash and Oak Finishing
Regina, Saskatchewan
Phone: 306-540-3874
Email: moc.liamg%40gnihsinifkaodnahsa